The Kite Runner And Oedipus King Analysis - 1351 Words

sky â€Å"Who am I?† This has become the essential question asked in each literary work The Kite Runner and Oedipus Rex. Striving to find who they are the characters, Oedipus and Amir, try to figure out what they have become through their separate journeys. Most of their conclusions rely on the fact that both characters continue to look back into their past. The constant theme in both the novel and the tragedy is continuously looking into the past. Both characters constantly look at the past in ways such as their relationship with their father, the wrong choices they have made, and the secrets that lie in the family. Although the relationship between a father and son should be something strong, manly, and unbreakable it proves to not hold true†¦show more content†¦Now in Oedipus Rex his fathers decisions in the past lead to the fractured relationship they hold today. Oedipus can not control himself when angered, so he has always feared seeing his father because he would try to kill him. Amir and Oedipus are both pushed away and rejected by the men they crave recognition from. When the Shepherd says â€Å"Out of pity, master. It seemed he would bear him away to another land, his home. But he rescued him into the greatest evils. For if you are who he says, know that you were born cursed† he is letting Oedipus know that his father turned him away at a young age because he was cursed (Sophocles 53). This clearly causes Oedipus to feel damaged because in the next line he says â€Å"Light, let me see the last of you now† (Sophocles 53). It is not easy to hear the rejection that O edipus has been getting since birth from his father. Not only has this affected his life by living in fear, but he is now wanting some cruel punishment to come upon him. Oedipus and Amir continue to struggle with the life their fathers have created for them. All throughout The Kite Runner Amir tried to console himself for the choice of not helping Hassan in the alley on that one faithful night. His choice to not help Hassan affected Amir leading him to adopt Hassan’s son in a plea to fill the void that he created by not stepping up. In this line â€Å"I opened my mouth, almost saidShow MoreRelatedDeveloping Management Skills404131 Words   |  1617 PagesLine 58 Understanding and Appreciating Individual Differences Important Areas of Self-Awareness 61 Emotional Intelligence 62 Values 65 Ethical Decision Making and Values 72 Cognitive Style 74 Attitudes Toward Change 76 Core Self-Evaluation 79 SKILL ANALYSIS 84 Cases Involving Self-Awareness 84 Communist Prison Camp 84 Computerized Exam 85 Decision Dilemmas 86 SKILL PRACTICE 89 Exercises for Improving Self-Awareness Through Self-Disclosure 89 Through the Looking Glass 89 Diagnosing Managerial Characteristics

A Paper On Customer Satisfaction Free Essays

Marketing Is an organizational function and a set of processes for creating, communicating and delivering values to customers and for managing customer relationships In ways that benefit the organization and its stakeholders. These values are related to an economic dimension and the psychological dimension of the said marketing definition. The same dimensions speak about perceived price through transaction values and cognitive and affective influences on brand choice and affective influences. We will write a custom essay sample on A Paper On Customer Satisfaction or any similar topic only for you Order Now This definition of marketing leads to the importance and critical roles of customers perception of corporate Images and reputation leading to customer satisfaction as an Intermediary to customer loyalty. This Is done In relevance with the belief and fact that customers are the primary ‘assets’ of a market and not the product itself. With customers being satisfied, or if customers show a high level of satisfaction then only can the market for the particular product grow. This in turn can lead to customer loyalty and loyalty intention. What is Customer Satisfaction? Customer Satisfaction Is said to be able to Increase product sales and bring about fulfillment response. It is a Judgment that a product or service feature, or the reduce itself, provided or is providing a pleasurable level of consumption-related fulfillment including levels of under or over-fulfillment. † It is the degree of experience that a customer receives from a good or service provided by a market. Thus ‘Customer Satisfaction’ is the measure of this degree of experience or pleasure of customers measured by the number of repeated customers who repeatedly use the goods or service. It is also seen that customer satisfaction leads to the customers being loyal to the product or service thus in return be loyal to the particular brand of the product. It can also be used as a measure of loyalty intention. Oliver(1997) defined customer’s loyalty as â€Å"a deep held commitment to rebury or re-patronize a preferred product or service consistently in the future, thereby causing repetitive same brand or same brand-set purchasing, despite situational influences and marketing efforts that have the potential to cause switching behavior. Loyalty then is the intent or the customer’s behavior to rebury the same product or service from a particular source (thus linking to a brand) because of the satisfaction that he or she achieved from using the product/service repeatedly. Why is Customer Satisfaction Important? Talking about customer satisfaction, one must understand why customer satisfaction is important. In asking that question the following reasons come up based on research. The main point is because customer satisfaction as a measure of loyalty intention and customer retention is a leading indicator and a point differentiator. Studying customer satisfaction or performing customer satisfaction surveys yields a better understanding of customer lifetime value and reduces customer churn. In saying so, keeping and making old customers satisfied is a lot cheaper than acquiring new ones. Making customers happy reduces negative word of mouth for the product or service and thus doesn’t affect the product or service negatively. On the other hand, with satisfied and happy customers word of mouth would enable an acquisition of many more other customers who can then be transformed to satisfied customers and then into totally satisfied customers. Retaining customers who are satisfied isn’t much of a problem, it is those customers who often have problems with the products or services offered that needs to be looked into. Suppose if a ‘satisfaction’ survey is carried out on a particular product, and the result gives a list if any customers who are not satisfied with the product or who gives a low rating for the product; then one must look into how and why they are unsatisfied with the product. One can keep a watch list on these customers and follow up with different queries so as to determine why they are not satisfied. In knowing this, the brand can know the actual number of people who have intent of repurchase and of those who are actually loyal to the brand. The main difference between competitors in a market is their ability to retain and satisfy those customers who continue to be with them. Bringing customer satisfaction as a main strategy or a core point of action for a brand can be a detrimental factor for two or more competitors offering the same service or product. Take for example Competitor A and Competitor B both offering Product X. A customer C would go for either of the competitor’s Product X if C would have received feedback from another customer (say D) if D would have given a positive feedback to given a positive word of mouth feedback to C of the Product X from Competitor A if the competitor A had offered or given a high level of satisfaction to the customer D. Thus the main differentiating factor for C for choosing product X from A and B would highly depend on the recommendation from D. This is what is meant by acquiring new customers and retaining old ones based on customer satisfaction. Studies have shown that totally satisfied customers are more loyal to a brand than Just satisfied customers. The Customer Lifetime Value (CLC) which can yield profit from a customer based on prediction of spending of the customer on a particular product or service is different for totally and Just satisfied customers. Just satisfied customers can and eight defect to other products or services and have a lower CLC. This is because with just satisfied customers, chances of new products from competitors who offer better services and benefits might make them shift from their regular brand and products. This can be attributed to the effect of the new product attributes that wooed them to shift or because of the lack of retention capability of the current brand. In the case of totally satisfied customers however, a new product or service with better offers and benefits than the current brand isn’t enough to deter them to take a shift. This might be due to the high loyalty they have towards their current brand because of their high levels of satisfaction they achieved from using the product or service or because of the brand’s capability to retain them by incorporating customer satisfaction strategies in their business plans. Thus we can see that Just satisfied customers are willing to shift to other products more readily than totally satisfied customers. Markets should be able to distinguish between these two and formulate strategies to convert Just satisfied to totally satisfied customers which can raise the Customer Lifetime Value and thus increase profit. Consistency as a Customer Satisfaction Tool For a brand to be able to retain customers and to make them satisfied and happy, consistency is one of the major routes in achieving total customer satisfaction. The consistency that the paper talks about is the consistent satisfaction of a customer and its measure of relation to the overall sum of customer satisfaction over a period of time. This is in contrast to the measure of a five point scale satisfaction survey of individual customers. In measuring this satisfaction consistency, we measure the attestation levels of an individual customer for a particular product or service provided by a certain brand over their continued use and repurchase of the product or brand. This gives us a better understanding of the customer’s response to the product or service though out the customer lifetime value. With increasing use of the product the customer can either be satisfied, totally satisfied or be frustrated with the product. This study based on consistency can then be translated into strategies or plans to enable the brand to retain the dissatisfied customer, convert the Just testified and improve the totally satisfied customer. Throughout the customers’ lifetime with the product the brands consistent work to provide them with excellent and effortless service and a consistent support mechanism can ensure maximum customer satisfaction. However not all brands can offer and deliver the same. Having a positive customer-experience emotions- encompassed in a feeling of trust-were the biggest drivers of satisfaction and loyalty in a majority of industries. Consistency with customers in relationships, services and relations is important to forge trust brands’ customer pool. A company’s brand is driven by more than the combination of promises made and kept. It is also critical to ensure customers recognize the delivery of those promises. This requires communicating and key messages that consistently highlight delivery and themes. In this case customer’s perceptions and views of the brand are reinforced. This in turn generates goodwill in the minds of the customers thus leading into a satisfaction level though the communication of these fulfilling promises and on time market communications to reinforce experiences. Relationship between Price and Satisfaction Say a customer A was traveling and had to stop to stay for a night. The hotel that he stayed charged him an exorbitant amount as the room rent and other charges and this caused A to be upset and thus dissatisfied with the hotel. But because of the urgent requirement he had to put up with it. But in staying at the hotel he found out that the overall service of the hotel, the staffs and the facilities provided were much more than he anticipated. When asked to rate the hotel he gave it a ten out of ten. This is an example of how price can be related to satisfaction. But this is not the case with most products and services. Customers often expect good sales and services when they pay a hefty price for a product. If the product performs they are more likely to continue the use of the same product and recommend the same to others. The opposite is the case if the product doesn’t meet the necessary requirements the customer had in mind while paying for it. If that’s the case, a sure negative response from the customer via word of mouth would go to others, thus making the brand lose out on a potential customer while not retaining a customer. Thus customer satisfaction and price has a direct negative relationship and impact on customer attention. This is regardless of satisfaction with the service experience or reward programmer membership status. This also shows the price sensitivity of customers in relation to being satisfied with a product or service. Achieving Customer Satisfaction As customer satisfaction is an important factor for brands, companies and the market, plans and strategies must be included to achieve the same. This part of the paper will give a simple layout on how to achieve customer satisfaction. Since the business or the market continues to exist because of the customer, the customer should be made the first priority. This is in accordance to what was said at the beginning of the paper where customers where declared as assets of a market. If customers are unhappy and uncaring for a product or service; chances are they have already made up their minds to shift to another. They also are highly capable to spread negativity about the same product or service via word of mouth. A â€Å"Can-Do† attitude by sales executives and the staffs in general can go a long way to making customers happy and satisfied. Inconvenience caused by the staffs and personnel at a retail shop or outlet can cause a very long lasting negative impression on the minds f the customers. The lesser the complaints received, the more highly the customer is satisfied with the service. Communication with customers also offers a great platform in creating relationships with them and building trust in them. Also communication about the services and products provided by the brand to increase the knowledge of the customer is an ideal way to retain customers. If the full quality and service of a product and the extent to which the product or service can be used is made known to customer gets about the product or service, the more highly it can affect his/her purchase decision again and again. This can then lead to customer retention and satisfaction. Timing is also one of the basic factors that can lead to customer satisfaction or dissatisfaction. On time deliveries, sales and services, and deadlines are real time factors influencing customer satisfaction. Uncertainty and lack of confidence with customers are negative points on the customer’s mind. Your customer expects prompt, courteous service. When asking for service help, your customer should never have to make a second call. Establish clearly defined and attainable service standards using the input of customers and employees. Ensure hat those standards are thoroughly understood by employees and promoted to customers. Put the standards into practice through employee reward programs that establish and recognize excellence in service. Research into competitors actions to improve your own goals and improve your own techniques and services. Remember that the customer is the markets’ everything. Complains must be listened and taken into account. Positive solutions must be encouraged along with politeness, compliments and enthusiasm. You are the company that the customer sees. The customer is always evaluating you, so offer a better service than your competitors ND always show interest in the customer. Conclusion In concluding we can see that although there are customers who will always buy and purchase a product or service because of needs and requirements; totally satisfied customers are hard to find. Retaining Just satisfied customers also is a hard process since it entails a lot of work and research into why there can be a shift even when they are satisfied. Customer satisfaction is thus seen as not Just a unit of measure for brands and markets to calculate their profits and revenues but is seen as an important factor for marketing strategies and plans. This is because the more satisfied the customers are, the more loyal they can become and the more loyal they become the more benefit the brand and the market can achieve from them in terms of profit and revenue. The results of the study shows that the markets offering different products and services should concentrate on customer satisfaction as it plays an important role in retaining customers which are the â€Å"Assets† of any market. References 1. Enhance Plus; â€Å"Why is Customer Satisfaction Important? † 2. â€Å"The effect of price on return intentions: Do satisfaction and reward programmer membership matter? How to cite A Paper On Customer Satisfaction, Papers

Bail Activity Essay Example For Students

Bail Activity Essay Affaf Noor Saidi 1. Consider arguments for and against granting bail to each of the following defendants. * Lucy, aged 22, has been charged with dealing heroin. She was caught with a large amount of the drug in the back of her car. She lives with her parents and has worked as an office assistant for the same employer since leaving school at the age of 16. Bail is when a person is granted temporary freedom provided the person promises to appear at court on a fixed date and pay a certain sum, a surety if the promise is broken. The granting of bail may be conditional upon the accused appearance at the police station at given times before the trial. Section 38 of the Police And Criminal Evidence Act 1984 provides that when a person arrested otherwise than under a warrant endorsed for police bail is charged with an offence, the custody officer must order his release from police detention either on bail or without unless the suspect’s name and address cannot be ascertained or there are reasonable grounds for doubting the truth of the name and address. We will write a custom essay on Bail Activity specifically for you for only $16.38 $13.9/page Order now Lucy was charged with dealing heroin, a large amount of the drug was found in the back of her car. Lucy also lives with her parents and has been working as an office assistant for the same employer since she was 16. One of the reasons why Lucy should be granted bail is that she resides at a specific address with her parents. This shows that Lucy has a permanent place to stay, and by granting her bail, the police can identify her address should they need to find. She also worked at the same place with the same employer since she was out of school at the age of 16. This proves that Lucy has a stable monetary income to care for her parents. Therefore Lucy would not leave her parents without an income by committing other offenses whilst on bail or even jeopardising her job. On the other hand, dealing with heroin is a presumption against bail. As heroin is a Class A type drug. Under Section 19 of Criminal Justice Act 2003, where an adult offender is either charged with possession or possession with intent to supply a Class A drug, there is a restriction on to the right for bail. Other than that Lucy should not be granted bail because she has been working in the same place for the past six year, she might have a big circle of contacts around her area of residence or work location, there is doubt in whether her colleagues could be supplying her with the drugs or are her clients. Another thing is that, Lucy has a stable income and she lives with her parents, she could decide to move houses or even try to start reselling the heroin as she has the money to purchase the drugs. * Barry, aged 36, has a number of previous convictions for shoplifting over the last five years. He is currently charged with stealing a jacket worth ? 60 from a shop in the High Street. Barry lives in a squat with his girlfriend. He is currently unemployed. On granting bail, the court will consider whether the defendant deserves to be granted bail. The factors of granting bail is/are, whether the nature and seriousness of the offense is entitled to a bail, whether the defendant’s previous records were granted bail, or/and whether the strength of the evidence against the defendant is enough to be considered for bail. Other than that, the court also set conditions to a grant of bail, while on bail, the defendant must reside at a particular known address by the police. Barry should not be given bail because the seriousness of the offense is not big. Barry stole a jacket worth 60 pounds, therefore the court should not grant him bail as he would not flee out of the country over a 60 pounds jacket or even try to jeopardise himself by not turning up to the hearings. Other than that, he has had a number of previous convictions for shoplifting over the last five years, this shows that never fails to turn up at every stage of hearing. .u3fe903f3ca08d4497b67fef880f8233d , .u3fe903f3ca08d4497b67fef880f8233d .postImageUrl , .u3fe903f3ca08d4497b67fef880f8233d .centered-text-area { min-height: 80px; position: relative; } .u3fe903f3ca08d4497b67fef880f8233d , .u3fe903f3ca08d4497b67fef880f8233d:hover , .u3fe903f3ca08d4497b67fef880f8233d:visited , .u3fe903f3ca08d4497b67fef880f8233d:active { border:0!important; } .u3fe903f3ca08d4497b67fef880f8233d .clearfix:after { content: ""; display: table; clear: both; } .u3fe903f3ca08d4497b67fef880f8233d { display: block; transition: background-color 250ms; webkit-transition: background-color 250ms; width: 100%; opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #95A5A6; } .u3fe903f3ca08d4497b67fef880f8233d:active , .u3fe903f3ca08d4497b67fef880f8233d:hover { opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #2C3E50; } .u3fe903f3ca08d4497b67fef880f8233d .centered-text-area { width: 100%; position: relative ; } .u3fe903f3ca08d4497b67fef880f8233d .ctaText { border-bottom: 0 solid #fff; color: #2980B9; font-size: 16px; font-weight: bold; margin: 0; padding: 0; text-decoration: underline; } .u3fe903f3ca08d4497b67fef880f8233d .postTitle { color: #FFFFFF; font-size: 16px; font-weight: 600; margin: 0; padding: 0; width: 100%; } .u3fe903f3ca08d4497b67fef880f8233d .ctaButton { background-color: #7F8C8D!important; color: #2980B9; border: none; border-radius: 3px; box-shadow: none; font-size: 14px; font-weight: bold; line-height: 26px; moz-border-radius: 3px; text-align: center; text-decoration: none; text-shadow: none; width: 80px; min-height: 80px; background: url(https://artscolumbia.org/wp-content/plugins/intelly-related-posts/assets/images/simple-arrow.png)no-repeat; position: absolute; right: 0; top: 0; } .u3fe903f3ca08d4497b67fef880f8233d:hover .ctaButton { background-color: #34495E!important; } .u3fe903f3ca08d4497b67fef880f8233d .centered-text { display: table; height: 80px; padding-left : 18px; top: 0; } .u3fe903f3ca08d4497b67fef880f8233d .u3fe903f3ca08d4497b67fef880f8233d-content { display: table-cell; margin: 0; padding: 0; padding-right: 108px; position: relative; vertical-align: middle; width: 100%; } .u3fe903f3ca08d4497b67fef880f8233d:after { content: ""; display: block; clear: both; } READ: The Old Lady and the Cat EssayMoreover, Barry lives with his girlfriend, this proves that he has no place to stay or someone to look after him as he has no stable income to earn a living on his own, therefore he would not risk his life by not turning up for hearing dates. On the other hand, if Barry was to be released on bail, there is a high chance that he might commit similar offences whilst on bail, as he had a number of shoplifting in the past. Furthermore, he is living in a squat with his girlfriend, thus running away is easier for him. This is because the police does not know his exact or permanent address, therefore finding him would be hard for the police if he decides to run away. * Shirley, aged 31, is an accountant. She lives with her husband and four children in a detached house. She is accused of defrauding one of her clients out of several thousand pounds. One of the factors that are considered by the court before granting bail to defendants is the defendant’s ties with the community. Shirley is a mother of four and lives with her family in a detached house. She should be given bail because she is well settled down with her family and is occupied with her children. Therefore, she would not flee the country and leave her family behind. Other than that, she is an accountant, she should be given bail because she has the obligation to attend the hearings of the court so that her reputation among her clients does not go down. Moreover, she would not try to commit any other similar offenses as she might lose her clients if she does. On the other hand, fraud is a presumption against bail. As it affects the public, Shirley should not be given bail. Shirley and her family lives in a detached house, this proves that she has a high financial status. This means that, Shirley and her family can run away from her fraud accusations by fleeing the state or country. Other than that, as she is in a high financial state, she could interfere with the witnesses and bribe her way out her fraudulent accusations. 2. Assuming that the Magistrates did feel that bail could be granted to Lucy, Barry and Shirley, suggest suitable bail conditions for each of them If Lucy were to be granted bail, I think the suitable bail conditions that must be given to Lucy is that the Magistrates must impose a curfew on her so that she can prove where she is at certain times. Other than that, she must be told to maintain her job so that she would not have any other new contact with people outside of her working place. The Magistrate must also tell her to surrender her passport to make sure that she will not flee the country. On top of that, she must turn up at designated times at the police station to report her presence, so that the police is aware of her following her bail orders. Barry on the other hand, must have his girlfriend stand as a surety, and make sure that he will not commit further shoplifting or similar offences whilst on bail. He must also surrender his passport to make sure he does not flee the country. As for Shirley, the Magistrates must order her to surrender all of her documents concerning this particular client to her colleagues and not to intervene with their affairs. Likewise, she must also cut off any possible contact with this client so that she does not temper around with evidence or investigation. Besides that she must surrender her passport to make sure she does not flee the country, and must also have her husband stand as surety that she will not commit further similar offences whilst on bail. In addition she must continue to work at her firm and not change her working pattern.